OLAB AssistThis policy explains when payments for OLAB Assist can be refunded. It applies together with the Terms of Use. Your mandatory consumer rights are not affected.
1. Free trial
Paid plans start with a 14-day free trial. Nothing is charged during the trial. If you cancel before the trial ends, you pay nothing; otherwise the first payment is taken automatically when the trial ends. We email you the day before.
2. 7-day money-back guarantee for yearly plans
If you buy a yearly plan and are not satisfied, you can ask for a full refund within 7 calendar days of that first yearly payment. This is a one-time guarantee per account and covers the first yearly purchase only. We cancel the subscription when the refund is made.
3. Monthly plans
Monthly payments are not refunded, because you can try every plan free for 14 days and cancel at any time before the next renewal. When you cancel, you keep access until the end of the month you paid for.
4. Renewals and cancellation
Subscriptions renew automatically at the end of each billing period. Cancelling stops the next renewal; it does not refund the current period, and you keep access until it ends. Yearly renewals are not covered by the money-back guarantee.
5. Plan changes
When you move to a higher plan, the difference for the rest of the current period is charged right away. When you move to a lower plan, the unused difference is credited to your next payments. The amount is calculated pro rata and shown in Paddle's receipt.
6. Always refunded
- A duplicate or incorrect charge.
- A paid period in which the service could not be used because of a fault on our side.
- Any case where mandatory consumer law requires a refund.
7. How to ask for a refund
Use the contact form or write to support@olabassist.com from your account email within the period above. Include the invoice number if you have it. We reply within 3 business days.
8. Processing
Payments are processed by Paddle as merchant of record, so refunds are paid back by Paddle to the original payment method. Depending on your bank, the money appears within 5 to 10 business days. Fees charged by your bank are not refunded.
9. Misuse
We may refuse refunds that are clearly abusive, for example repeated sign-up, use and refund cycles.
10. Contact
Olasi Works - Serkan Odemis
Meydankavagi Mah. İsmail Cem Caddesi 27 Muratpasa/Antalya/Türkiye
olasiworks.com · support@olabassist.com